Refund Policy

ORDER INFORMATION

Once placing your order no alterations or cancellations can be made. If you find you have entered the incorrect shipping details please email us ASAP at info@artsandcraftsupplies.biz and we will attempt to correct the mistake.

RETURN CONDITIONS

We are happy to return or exchange your product if need, on the strict conditions that it is:

  • Within 30 days of purchase.
  • The product is not unwrapped and is in original condition.
  • Must have all labels still attached.
  • Return message must be written and included with your return.

No returns on sale items, for change of mind.

Once your return is received at our warehouse, you will be issued with a refund

HOW DO I RETURN AN ITEM?

Step 1: Send your item/s back to the address below via a trusted post method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.

Arts and Crafts Supplies Online Australia

Kennards

Unit H5

9A Rodborough Rd, 

Frenchs Forest NSW 2086

STEP 2:  Returned products are assessed and you will be notified if your return has been accepted. You may then receive your refund via the payment method you used, If your return does not satisfy the above conditions it will not be accepted and will be returned to you.

Overseas purchases will be charged postage as charged initially. 

FAULTY ITEMS

The Arts and Crafts Team pride themselves in hand checking every item and thoroughly inspecting, all goods before they are sent out to you.

We do not offer refunds for change of mind.

Arts and Crafts Supplies is happy to help you out with a refund if the product you have purchased is:

  • Significantly different from the description shown
  • If it is faulty and can't be easily fixed or replaced.

If you have any questions please email us at info@artsandcraftsupplies.biz 

AFTERPAY AND ZIPPAY

You are only eligible to receive a full refund via Afterpay and Zippay if the goods are faulty and can't be easily fixed or replaced or are not as described. When waiting for your item to be returned to our Warehouse please continue to pay your payments.

SECURITY CHECKS

You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police.

COVID-19 

Currently all parcels are being shipped as normal. In the event that the government decide to shut down retail, shipments may be delayed. Your parcels will be sent out as soon as possible. 

CONTACT US:

If you need further assistance regarding our policy please email us at: info@artsandcraftsupplies.biz

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